Frequently Asked Questions
 
  • all shoes are 100% authentic
  • 80/20 consignment
  • all sales final
  • no trades
  • who sets the prices?
  • what does "in-store only" mean?
  • what does "may not be suitable for wear" mean?
  • do you have a particular shoe for sale?
  • will i have to pay sales tax?
  • fast, safe shipping on all orders
  • what does "direct signature required" mean?
  • pay securely with a credit card
  • do you accept gift cards for payment?
  • shipping to credit card billing addresses only
  • do you have an actual store? where is it located?
  • what is your telephone number?
  • disclaimer of warranty and limitation of liability
  • any other questions?

     


    all shoes are 100% authentic

    we do not sell, accept, or otherwise deal with fakes or factory variants. buy with confidence as all shoes offered for sale are thoroughly inspected by our knowledgeable staff for condition and authenticity.

  •  


    80/20 consignment

    all shoes are being sold on 80/20 consignment, meaning individual sellers bring shoes to us and receive 80% of the sale price via bank check (or, for international consignees only, wire transfer) within 2 business days of sale. we handle everything else, so no more hassles with setting up auctions, taking photographs, chasing late or deadbeat buyers, dealing with fraudulent payments, or boxing and shipping shoes.

  • click here for more information about the consignment process.

     


    all sales final

    given that all shoes are being sold on consignment, all sales are final. no refunds, no exchanges. if you are concerned about sizing for a particular style of shoe, please feel free to email us before your purchase.

     


    no trades

    because all shoes are being sold on consignment, we cannot accept trades.

     


    who sets the prices?

    individual sellers work with our staff to set the sale prices for their own sneakers. prices will vary depending on rarity, condition, size availability, and on how quickly the seller wishes to sell.

     


    what does "in-store only" mean?

    certain items are only available for purchase in-store and are only listed on our website as a courtesy.

    because of the difficulty in accurately representing certain conditions -- generally because of age -- on the website or even via email, for these items we require in-person inspection before purchase. examples include (but are not limited to) yellowing, bleeding, cracking, creasing, cloudy or soft air bags, dirt, fading, rips, scuffs, and stains.

    all items available for purchase online are in mint or excellent condition, with absolutely minimal or no yellowing.

     


    what does "may not be suitable for wear" mean?

    older shoes (for example, 1995 or older) may not be suitable for wear and may deteriorate quickly with actual usage (for example, the upper and midsole may separate). we will carefully note the condition of all of our inventory but cannot assume any responsibility in the case of older, vintage shoes.

     


    do you have a particular shoe for sale?
    allinventory available for purchase online is listed on our website.

     


    will i have to pay sales tax?

     

    destinationsales tax
    new york state8.875%
    california8.75%
    any other u.s. stateno tax
    all other countriesno tax
    ·effective january 1, 2009, all orders shipped to california and new york will be charged respective sales tax rates

     


    fast, safe shipping on all orders

     

    destinationshipping charge per pairshipping
    method
    delivery time
    firstsecondthirdfourthadditional
    continental united states
    or APO/FPO
    $16free *free *$10$6fedex ground
    USPS
    2-5 business days
    alaska / hawaii / puerto rico
    u.s. virgin islands
    $33$13$7$5$5fedex ground
    USPS
    2-5 business days
    canada$35 **$15$10$9$9fedex2-7 business days
    not including time spent in customs
    europe
    china / japan
    $52 **$28$23$23$20fedex3-5 business days
    not including time spent in customs
    australia / new zealand
    southeast asia / pacific islands
    all other countries
    $59 **
    *free shipping applies to second and third pairs of the same order
     
    ·additional fees apply for larger sizes (15+) or shoes with special or oversized packaging
    ·delivery times do not include saturdays, sundays, and public holidays and are subject to payment verification
    ·orders with incorrect billing information or requiring additional verification will be delayed and/or cancelled
    ·a tracking number will be provided via email for every order upon shipment
    ·shipments go out monday through friday, not including public holidays
    ·for international orders, the customer is responsible for any and all duties or customs incurred
    ·all orders are insured for the full purchase amount
    ·a direct signature will be required for delivery
    ·in the case of returned shipments, the customer is responsible for any and all additional shipping fees incurred
    ·all orders are shipped double boxed to protect both the shoes and the shoeboxes
    ·we only ship to credit card billing addresses

     


    what does "direct signature required" mean?

    a signature from someone at the delivery address -- in the presence of delivery personnel -- is required in order to release your order. if no one is present at the address, a door tag will be left and delivery will be reattempted on the following business day. your order may also be collected in person at the local delivery office listed on the door tag.

     


    pay securely with a credit card

    we accept most major credit cards (visa, mastercard, discover, and american express). all payment information is transferred from your computer to our servers using a secure, encrypted protocol (https).

    as part of our ongoing efforts to combat credit card fraud, we may require additional identification verification for selected orders.

    we do not accept personal checks or money orders.

     


    do you accept gift cards for payment?

    due to increased incidences of fraud, we no longer accept gift cards for payment.

     


    shipping to credit card billing addresses only

    we only ship to credit card billing addresses (in other words, where your statement is sent).

     


    do you have an actual store? where is it located?

    yes, we have three (two in new york, one in los angeles). click here for maps and directions.

     


    what is your telephone number?

    because of the large volume of calls we receive, we only give out our telephone number to paying customers (i.e., if you place an order online or purchase something in-store) and consignees. we apologize for the inconvenience and thank you for your understanding.

     


    disclaimer of warranty and limitation of liability

    there is no warranty for items sold or purchased or information provided on this website, to the extent permitted by applicable law. except when otherwise stated in writing, all items sold or purchased or information provided on this website are sold or purchased or provided "as is" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. the entire risk as to the quality and performance of items sold or purchased or information provided on this website is with you. should items sold or purchased prove defective, you assume the cost of all necessary servicing, repair, or correction.

    in no event unless required by applicable law or agreed to in writing will flight club new york ltd be liable to you for damages, including any general, special, incidental, or consequential damages arising out of the use or inability to use items sold or purchased or information provided on the website (including but not limited to losses sustained by you or third parties), even if such holder or other party has been advised of the possibility of such damages.

     


    any other questions?

    have a question that you still don’t know the answer for? click here to ask us via email.